Got some demos coming up and not sure what to ask to assess if the Tech is right for you?

Below we walk you through the questions to ask to assess your HR Tech options so you can feel confident to choose the right tool for your company.

<aside> <img src="/icons/arrow-right-basic_gray.svg" alt="/icons/arrow-right-basic_gray.svg" width="40px" /> PS. if you haven’t shortlisted any tools yet - check out Stakkd HR Tech Database with over 150+ HR tech tools for you to discover.

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Step 1 - understand how it works

Key questions to ask:

• Does it have the features that you need?
• What processes does the tool make you follow? Are they flexible or rigid? Does it allow for future changes / customisation?
  • Do the processes work for your business processes and frameworks?
  • Do the processes work for all the countries / markets your business operates in (and expect to in the future)?
• Does it integrate with your existing tech? And how deeply, and easily?
• How easy is it to extract data? And what format does the data come in?
• What does it work best with? Microsoft v. Google Suite, Teams v Slack etc.
• Does it support mobile operating?
• What size companies typically use the tool?
• How scalable is it? Will it grow with your business?
• How hard is the tool to implement / the estimated time needed from your company to see success?
  • What is a typical implementation time frame based on other similar companies?
  • Are there any specialized skills needed for the set up?
  • Do you offer implementation support?

Step 2 - what is the learning curve?

Key questions to ask:

• The tool will only be a success if teams adopt it, how easy is the tool for for them to learn and use?
• How much time and effort will be required to up-skill and train the business?
• What kind of training material and on-boarding is provided?

Step 3 - what are the costs? (obvious and hidden)

Key questions to ask:

• How does the pricing work? Is it:
  • Cost per licensed user
  • Cost of business size (e.g no. employees / revenue, etc.)
  • Cost per use (e.g. per message sent)
  • Fixed fee
• Is there a minimum committed cost per year and what is the renewal cycle?
• How much will costs go up in future years?
• What happens to the cost if you need to change the number of users / change your usage during the middle of the contract period?
• What is the cancellation period? How quickly can you get out of the contract?
• Are there additional costs for extra features / modules?
• What kind of implementation support is included and if not, what does it cost and what do you get?
• What kind of customer service and account management is included?

Step 4 - IT Security & Data Processing

Key questions to ask:

• How easily and granularly can you customise user permissions?
• Where is the data stored? (e.g. is it GDPR compliant )
  • Are the sub-processes GDPR compliant?
  • Is there automatic data deletion? Or the possibility to set that up?
• How is the data secured? How often are penetration tests carried out by the vendor?
• What is the minimum uptime of the tool (how reliable is it)? What is the service level agreement?
• Are they SOC2 or ISO27001 compliant?
• Is single-sign-on possible?
• Is multi-factor authentication possible?
• Does it allow for centralised access management? Eg. via Okta

<aside> <img src="/icons/arrow-right-basic_gray.svg" alt="/icons/arrow-right-basic_gray.svg" width="40px" /> Common mistakes to avoid

• Selecting the tool that most people have used before just because they are familiar with it
• Not checking if your stakeholders have additional requirements and are happy with selection
• Failing to ensure the tool can scale to support a larger business in more countries
• Going with the cheapest option
• Forgetting to get references from other customers </aside>

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